How to Log In with your PSAV Email

As part of the ongoing unification process to become ONE Encore we are updating how you sign on to EOS. You will now need to log-in using your EOS Email address.

Show Me How

[VIMEO VIDEO]

Steps for Logging In
Logging into EOS will be largely the same as it will be for any of your PSAV accounts.

Step by Step Instructions:
  1. Navigate to https://eos.encore-us.com/
  2. Click on the Power Button to Begin
  3. You will be taken to the PSAV Login Screen
  4. Enter in your PSAV Email Address
  5. Follow Up with your Multi-Factor Authentication
  6. Click "Verify"
  7. And You're good!
Troubleshooting
HELP! I got an error that says "Unable to retrieve user's email from AAD's access code. Make sure that scope value of 'email' is set"

Here's the thing, we've already done that. Your email has been scoped. This is a big change to EOS. You may need to take some steps to ensure that you are able to login correctly.  You are able to log in with just a few options.

Clear Browsing Data

Step by Step Instructions:
  1. Click on the 3 dots in the VERY upper right-hand corner
  2. Click on the line that  says "Settings"
  3. In the third box you'll see an option for "Clear Browsing Data". Click there.
  4. A Pop-Up appears. Click the checkboxes for "Cookies and Other Site Data" and "Cached Images and Files"
  5. Click "Clear Data"
  6. Login as Normal
Launch in Incognito Window
This is how we logged in the video.  If you want to learn more about "Incognito Window" here is an article from Google.

Step by Step Instructions:
  1. Click on the 3 dots in the VERY upper right-hand corner
  2. Click on the line that  says "Open in New Incognito Window"
  3. OR on your keyboard enter in CTRL+SHIFT+N
  4. Login as Normal
Creation date: 8/12/2020 9:59 AM (fjohnson@PSAV.COM)      Updated: 8/12/2020 10:53 AM (fjohnson@PSAV.COM)